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USER AGREEMENT FOR VOOYZ™ INTERNET INTERPRETATION AND TRANSLATION SERVICES

Vooyz, a Belgian corporation and you, the Customer, agree that the terms and conditions shown below will apply to all the Vooyz services as offered on www.vooyz.com and the related domain names. Use of the Vooyz services constitutes acceptance of all these terms and conditions (sometimes referred to as the Agreement).

  1. Term and Termination. This Agreement will be effective as of the date on which this Agreement is entered into by clicking on the ACCEPTANCE button and will remain effective until terminated by either Vooyz or you as set forth in these terms. Vooyz may terminate this Agreement with immediate effect at any time, with or without cause, by providing notice to you and/or by preventing your access to the services. You may terminate this Agreement with immediate effect at any time, with or without cause. Any balance left in your account at that time, will not be refunded.
  2. Charges and Payments: An indication of the charges for Vooyz services are set forth in the Pricing section of the website. This is only an indication and exact calculations can only be made after the service has been delivered because the communications costs may vary. In more general terms, the rates and pricing are subject to change and the then-current rates will apply. Payments shall only be made by the methods available on the Vooyz website. The Vooyz services are pre-paid : customer needs to upload his personal account prior to using the Vooyz services or purchase a prepaid card. Immediately following delivery of the services, this account will be debited.
  3. Use of Service - The following uses of Vooyz services are prohibited: the transmission of any message or other material which constitutes an infringement of any copyright, patent or trademark; an unauthorized disclosure of a trade secret; the transfer of any information or technology abroad in violation of any applicable export law or regulation or other criminal prohibitions regarding the use of telephones to transmit obscene, threatening, harassing or other messages specified therein; a libelous or slanderous statement; or a violation of any other applicable statute or government regulation. C. Customer agrees to defend and indemnify Vooyz, its affiliates and their respective successors and to hold them harmless from any claim or action whatsoever arising from the use of Vooyz Personal services in any manner prohibited by this Section.
  4. Privacy of Information and Communications - See also Privacy Statement on the www.vooyz.com website.
  5. Disclaimer of Warranty - VOOYZ MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, ABOUT THE VOOYZ INTERPRETER SERVICE, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY, ACCURACY, COMPLETENESS OR TIMELINESS OF ANY INTERPRETATION OR TRANSLATION. VOOYZ DOES NOT WARRANT THE AVAILABILITY OF INTERPRETERS FOR ALL LANGUAGE PAIRS AT ALL TIMES, AND VOOYZ SPECIFICALLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER RECOGNIZES THAT OVER-THE-PHONE OVER-THE-INTERNET INTERPRETATIONS AND DOCUMENT TRANSLATIONS MAY NOT BE ENTIRELY ACCURATE IN ALL CASES.
  6. Exclusive Remedy and Limitation of Liability -

    6.A. FOR PURPOSES OF THE EXCLUSIVE REMEDY AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION, "VOOYZ" SHALL BE DEEMED TO INCLUDE THE COMPANY VOOYZ, ITS AFFILIATES AND THEIR RESPECTIVE SUCCESSORS, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, SUBCONTRACTORS, TRANSLATORS AND INTERPRETERS (WHETHER EMPLOYEES OR INDEPENDENT CONTRACTORS) OF VOOYZ, AND "DAMAGES" WILL REFER COLLECTIVELY TO ALL INJURY, DAMAGE, LOSS OR EXPENSE INCURRED.

    6.B. VOOYZ CHARGES FOR VOOYZ SERVICES ARE ESTABLISHED IN RELIANCE ON THE EXCLUSIVE REMEDY AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION. CUSTOMER ACKNOWLEDGES THAT IT ELECTS TO ACCEPT CHARGES CALCULATED ON THIS BASIS, AND AGREES THAT THIS ALLOCATION OF RISK OF LIABILITY IS FAIR, REASONABLE, AND NOT UNCONSCIONABLE. CUSTOMER UNDERSTANDS AND ACKNOWLEDGES THAT THE CHARGES FOR VOOYZ SERVICES ARE UNRELATED TO THE VALUE OF CUSTOMER'S BUSINESS OR THE POTENTIAL FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND SPECIAL DAMAGES OR ANY OTHER DAMAGES IN EXCESS OF THOSE ALLOWED BY THIS SECTION. CUSTOMER RETAINS THE RIGHT TO PURCHASE INSURANCE TO COVER ANY ADDITIONAL LOSS OR LIABILITY.

    6.C. IN ACCORDANCE WITH THE UNDERSTANDINGS SET FORTH ABOVE, THE PARTIES AGREE AS FOLLOWS:

    6.C.1. VOOYZ' ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR DAMAGES CAUSED BY DEFECT OR FAILURE OF VOOYZ SERVICES, OR ARISING FROM THE PERFORMANCE OR NONPERFORMANCE OF ANY SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, SHALL BE LIMITED TO A CREDIT OR REFUND OF THE CHARGES FOR THE SERVICE WHICH GAVE RISE TO THE CLAIM.

    6.C.2. VOOYZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, SAVINGS OR REVENUES OF ANY KIND, WHETHER OR NOT VOOYZ HAD KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED. THIS SUBSECTION 5.C.2. SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.

  7. Subcontracts - Vooyz may subcontract Services to be performed but, subject to the exclusive remedies and limitations of liability set forth in these Terms and Conditions, it shall retain responsibility for the work that is subcontracted.
  8. Support. Vooyz may, but is not required to, provide you with customer support ("Support"). Unless you have entered into a separate written support agreement with Vooyz with respect to the services,Vooyz may terminate any Support it provides at any time in its sole discretion.
  9. Force Majeure - Neither Vooyz, its affiliates nor their respective successors shall be liable in any way for any loss, damage, delay or failure of performance resulting directly or indirectly from any cause which is beyond Vooyz' control, including but not limited to: fire, explosion, lightning, pest damage, power surges or failures, strikes or labor disputes, water, acts of God, the elements, war, civil disturbances, acts of civil or military authorities or the public enemy, inability to secure raw materials, product or transportation facilities, fuel or energy shortages, acts or omissions of communications carriers and also malfunctions of servers, computers, communication equipment or network communications in general, incidental technical bottlenecks or any other cause beyond Vooyz' control whether or not similar to the foregoing.
  10. Supplement, Modification or Waiver - Any supplement, modification or waiver of any provision of this Agreement must be in writing and signed by authorized representatives of Vooyz.
  11. Waiver and Failure to Exercise Rights - The waiver by either party of any breach of this Agreement shall not operate as a waiver of subsequent breaches of the same or different kind. The failure of either party to exercise any rights under this Agreement in a particular instance shall not operate as a waiver of the party's right to exercise the same or different rights in other instances;
  12. Survival of Obligations - The obligations of the parties under this Agreement which by their nature would continue beyond the termination or cancellation of this Agreement shall survive such termination or cancellation.
  13. No Third Party Beneficiaries - Neither this Agreement nor the provision of Vooyz services shall be construed to create any duty or obligation on the part of Vooyz to any third parties, including, without limitation, any persons participating in or the subject of conversations for which Vooyz services are provided. This Agreement does not provide any third party with any right, privilege, remedy, claim or cause of action against Vooyz, its affiliates or their respective successors.
  14. Severability - If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed from this Agreement with respect to the matter in question, and the remainder of the Agreement shall remain in full force and effect.
  15. Choice of Law - The construction, interpretation and performance of this Agreement shall be governed by the domestic laws of Belgium.
  16. Vooyz reserves the right to modify this Agreement at any time by publishing the revised Agreement on the Website. Your continued use of the services shall constitute your acceptance to be bound by the terms and conditions of the revised Agreement. The most recent version of this Agreement can be found on www.vooyz.com
  17. Complete and Final Agreement - This Agreement constitutes the complete and final agreement between the parties with respect to its subject matter and supersedes all prior oral or written understandings or statements. Terms and conditions on any Customer order form are expressly rejected and shall have no effect notwithstanding Vooyz' acceptance or use of any such form.
  18. Cancellation. Cancellations made beyond 15 days will qualify for a full refund less a 10 Euro administration fee plus credit card charges if applicable. Any cancellation made between 15 days to 5 days prior to the interpretation assignment will qualify for a 50% refund. No refund will be issued for cancellations within 5 days of the planned interpretation.

Copyright ™ Vooyz.
All rights reserved.

Contact Info

Vooyz b.v.b.a.

C/O Brussels EU Parliament
Kunstlaan 56/Avenue des Arts 56
Verdieping 4C/Etage 4C/Floor 4C
1000 Brussels